Help & FAQs

Having trouble completing the Online Return form? 

Please call us to speak to one of our customer service agents,


Working Hours:

Saturday – Thursday, 10am-6pm(GMT+2) except Official Holidays.


How much time do I have to return a product?

All items sold on SQUARE online store, under certain conditions, can be returned within a period of 14 days from delivery date.

Example: If I receive my product on Sunday 4th, I have until next Saturday 17th to submit a return request.

NOTE: We do not accept returns past 14 days of delivery.

How do I send my product?

After you submit your request, we will arrange a pick up at your doorstep.


How do I track my return status?

If any question please do not hesitate to call our customer service from “Contact Us” Form

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return certain product(s).


Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 14 days return period. You can reach our support team from “Contact Us” Form.


Do I have to return the free gift when I return a product?

Yes, any free gift must be also be returned.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to us only if:

  • Defective Item
  • Wrong Item